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Terms & Conditions

Please read these Terms & Conditions carefully before using the Sea Zen Online Order System. By accessing, browsing, or submitting any content or material on the Sea Zen website, you agree to be bound by these Terms & Conditions as a legally binding agreement between you and Sea Zen.

Acceptance of Terms & Conditions

By using our website, you accept these Terms & Conditions. If you do not agree, please leave the website. We reserve the right to modify these terms without prior notice.

 

Customer Information

We respect your privacy and assure you that all shared information is confidential. We will not share, rent, or sell your personal information without your consent. By subscribing to Sea Zen, you may receive emails about new goods and services. You can unsubscribe at any time.

 

Credit Card Security

We prioritise your online security. Your credit card details are not seen or stored in our system. Sea Zen is powered by Wix, which uses SSL encryption to protect sensitive information.

 
Pricing & Payment

Prices are subject to change without notice. Full payment is required when placing an order.

 
Order Cancellations & Charges

Used candles cannot be exchanged or refunded. Change-of-mind purchases are not eligible for refunds. If you mistakenly order the wrong product, please contact us immediately.

 

Returns & Breakages

We do not accept refunds for change of mind but offer exchanges. Returns must be made within 1 week of purchase with the original receipt. Damaged or wrong items will be replaced at no cost with supplied evidence.

 
Delivery

Shipping costs are specified for urban and rural areas. Orders will be sent out within 48 hours, with delivery expected within 2 - 4 working days (longer in rural areas). 

Shipping Costs:

Urban shipping is free, while rural shipping incurs a $5.00 charge.

 
Non-Liability for Usage of Products

Once purchased, Sea Zen is not responsible for improper use. We are not liable for damages, loss, or any negative outcomes arising from product use.

 

Customer Comments & Feedback

We may use any comments or feedback forwarded to us on any medium platform. Compensation, response, or confidentiality is not guaranteed.

 

Nature of Product

Sea Zen products are handmade and may have minor imperfections. Candle tins may carry slight variations, but this does not affect product performance.

 

Disclaimers

Consult a physician before using essential oil candles if you are pregnant, nursing, taking medication, or have a medical condition. The information on this website does not intend to treat, cure, or prevent any disease.

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